Privacy Policy

1. Introduction

Welcome to GrowthSpark Agency ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

GrowthSpark Agency is a digital marketing agency located at Near Foundation Public School, Hazara Colony, Karachi, Pakistan. We specialize in providing comprehensive digital marketing services including Facebook advertising, SEO, social media marketing, and email marketing.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you:

• Fill out our contact forms
• Subscribe to our newsletter
• Request a consultation
• Become our client

This information may include:

• Name and contact information (email, phone number, address)
• Company name and job title
• Business information and requirements
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source
• Cookies and similar tracking technologies

2.3 Client Campaign Data

For our digital marketing services, we may collect and process:

• Website analytics data
• Social media metrics
• Advertising campaign performance data
• Customer behavior and conversion data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide and maintain our digital marketing services
• Process and fulfill service requests
• Manage client accounts and relationships
• Deliver campaign reports and analytics

3.2 Communication

• Respond to inquiries and support requests
• Send service updates and notifications
• Provide marketing insights and industry news
• Send promotional materials (with consent)

3.3 Business Operations

• Process payments and manage billing
• Conduct business analysis and reporting
• Improve our services and website
• Comply with legal obligations

3.4 Marketing and Analytics

• Analyze website usage and user behavior
• Personalize user experience
• Conduct market research
• Optimize our marketing campaigns

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Payment processing
• Analytics and reporting
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or investigations
• Protection of our rights and property
• Public safety concerns

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access or disclosure
• Alteration or destruction
• Loss or misuse
• Accidental damage

5.1 Security Measures

• SSL encryption for data transmission
• Secure servers and databases
• Regular security updates and patches
• Access controls and authentication
• Employee training on data protection

6. Your Rights

You have certain rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete data
• Update your contact preferences

6.2 Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information
• Withdraw consent for data processing

6.3 Marketing Communications

• Opt-out of marketing emails
• Unsubscribe from newsletters
• Manage communication preferences

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Analytics

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and analyze website usage.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Collect information about website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track visitors across websites for advertising

7.3 Analytics Tools

We use analytics services like Google Analytics to understand how visitors use our website. These tools may collect:

• Page views and session duration
• Traffic sources and referrals
• User demographics and interests
• Device and browser information

7.4 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Services

Our website and services may integrate with third-party platforms and services:

8.1 Social Media Platforms

• Facebook Business Manager
• LinkedIn Campaign Manager
• Google Ads
• Social media sharing buttons

8.2 Marketing Tools

• Email marketing platforms
• CRM systems
• Analytics tools
• Chat and support widgets

These third-party services have their own privacy policies. We encourage you to review them when using these services.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9.1 Retention Periods

• Client Data: Retained for the duration of our relationship plus 3 years
• Contact Inquiries: Retained for 2 years unless deleted upon request
• Marketing Data: Retained until you opt-out or request deletion
• Website Analytics: Aggregated data retained indefinitely

10. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan, including:

• United States (for analytics and marketing tools)
• European Union (for hosting and support services)
• Other countries where our service providers operate

We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Provide you with the opportunity to review the updated policy

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: